Delivery Information
Standard UK Delivery: £5.99 (3-5 business days). FREE on orders over £100.
Express UK Delivery: £9.99 (1-3 business days).
Europe Standard Delivery: £15.99 (2-11 days). FREE on orders over £150.
International Delivery (USA, UAE, Australia, etc.): £27.50 (3-17 days).
Dispatch: Usually within 3 working days for in-stock products.
Returns Policy
14-Day Happiness Guarantee: Items can be returned within 14 days of receipt.
Condition: Must be unused, unwashed, in original condition with tags and packaging.
Process: Contact info@axeldog.com with your order number, reason for return, and images. Returns are at the customer's cost unless the item is faulty.
Refunds: Processed to the original payment method within 5-7 business days after inspection (which can take up to 14 days).
Damaged/Defective Items: Contact info@axeldog.com immediately with photos for a replacement or full refund.
Non-Returnable Items: Items showing visible signs of use (pet hair, dirt, stains) cannot be accepted for hygiene reasons.
Preorder Promise
Payment: Charged in full at the time of preorder.
Shipping: Aiming to ship within 6 weeks; customers will be notified of any changes.
Cancellations: Full refund available any time before the item ships.
Separate Shipments: In-stock items in the same order ship immediately; preorders ship separately when ready.
